Welcome to pc pros
Turn Frustration Into Positive Customer Interactions
PC Pros Provides Consistent Customer Support Across Multiple Channels.
we have you covered
Data-Driven & Customer-Driven Experiences
The decisions your company makes can shape customer behavior and ultimately profit. That’s why it’s so important to provide excellent service at every turn in the customer journey. With PC Pro by your side, you’ll be able to use and scale data-driven methods with support ticket software that documents interactions between customers and staff for future reference and improvements. Additionally, our Pc Pro Team can help meet the needs of customers that not even a detailed knowledge base can achieve.
It’s Easy
Getting Started
From The Onboarding Process To The Day Your New Team Member Joins Your Team, PC Pro Makes Outsourcing Simple.
1. Tell Us What You Need
What problems are you encountering and what attributes are most important in your support team? We’ll work to find a customized outsourcing solution for your current size and needs.
2. Make it Official
Once everything is in order, we will send an agreement for you to review and sign. Then we can move on to the best part – making your outsourced support team a reality.
3. Take the Survey
Fill out a detailed Onboarding Survey. Input from this survey will give your personal PC Pro Success Manager all the information they need to get you started.
4. We Build Your Team
Our expert recruiters vet the best candidates from the surrounding region, all with excellent English and some with college degrees. We select team members who will fit your company culture and provide you with the highest level of performance, just as you would expect from your own employees.
5. Begin Our PC Pro Training
No team member became a master without rigorous training. Your PC Pro Success Manager and dedicated training team collaborate with you to create a customized training program that will make your team experts in your operations.
6. Your Team Starts Working
Your PC Pro Team jumps right into your daily flow, providing top-notch customer and technical support while being closely monitored by our management and quality assurance teams.
How We Can Help You.
Finding Talent
We have an extensive network to find just the right people for your team.
Team Management
Your PC Pro Team member will help train, onboard, and manage your team successfully.
Peformance Tracking
Our team will provide reports, KPIs, and other metrics your company needs to know your team is performing well.
Quality Assurance
The QA PC Pros on our team have the skills to monitor your account and provide actionable feedback for your team.
Whats important
An Integrated & Ethical BPO
Our team is committed to the success of each and every agent. That’s why we invest in continued education, wellness and employee engagement activities constantly. We believe when companies put their employees first by caring about them as people they are better able to serve those who need our services most ~ you and your customers!
our support benefits
Customer Support Outsourcing Benefits
Build Customer Trust
Become the #1 trusted brand in your industry. No more unanswered questions from customers. Help customers in minutes, not hours or days.
Enjoy Savings
Sure you could hire in-house, but you’ll most likely pay at least twice the amount you could spend with us. On top of that, we’ll handle the hiring, onboarding, and quality assurance for every agent on your team.
Realize Brand-Safe Customer Service
In addition to saving time and money, outsourcing customer service to the PC Pro Team will give your customers another reason to fall in love with your brand. We provide knowledgeable agents who are trained to be specialists in your brand.
Scale Customer Experience
Your company won’t have to worry about recruiting thanks to the support of the PC Pro Team. We’ll help you facilitate your customer care so that it can scale efficiently and successfully.
Pricing
Choose the plan that works best for you!
one support call
$24.99
With this option, you will receive one customer support call.
6 call bundle
$99.98
With this option, you will receive a 6-pack bundle of customer support calls.