Welcome to pc pros

Turn Frustration Into Positive Customer Interactions

PC Pros Provides Consistent Customer Support Across Multiple Channels.

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Data-Driven & Customer-Driven Experiences

The decisions your company makes can shape customer behavior and ultimately profit. That’s why it’s so important to provide excellent service at every turn in the customer journey. With PC Pro by your side, you’ll be able to use and scale data-driven methods with support ticket software that documents interactions between customers and staff for future reference and improvements. Additionally, our Pc Pro Team can help meet the needs of customers that not even a detailed knowledge base can achieve.

It’s Easy

Getting Started

From The Onboarding Process To The Day Your New Team Member Joins Your Team, PC Pro Makes Outsourcing Simple.

1. Tell Us What You Need

What problems are you encountering and what attributes are most important in your support team? We’ll work to find a customized outsourcing solution for your current size and needs.

2. Make it Official

Once everything is in order, we will send an agreement for you to review and sign. Then we can move on to the best part – making your outsourced support team a reality.

3. Take the Survey

Fill out a detailed Onboarding Survey. Input from this survey will give your personal PC Pro Success Manager all the information they need to get you started.

4. We Build Your Team

Our expert recruiters vet the best candidates from the surrounding region, all with excellent English and some with college degrees. We select team members who will fit your company culture and provide you with the highest level of performance, just as you would expect from your own employees.

5. Begin Our PC Pro Training

No team member became a master without rigorous training. Your PC Pro Success Manager and dedicated training team collaborate with you to create a customized training program that will make your team experts in your operations.

6. Your Team Starts Working

Your PC Pro Team jumps right into your daily flow, providing top-notch customer and technical support while being closely monitored by our management and quality assurance teams.

How We Can Help You.

Finding Talent

We have an extensive network to find just the right people for your team.

Team Management

Your PC Pro Team member will help train, onboard, and manage your team successfully.

Peformance Tracking

Our team will provide reports, KPIs, and other metrics your company needs to know your team is performing well.

Quality Assurance

The QA PC Pros on our team have the skills to monitor your account and provide actionable feedback for your team.

Whats important

An Integrated & Ethical BPO

Our team is committed to the success of each and every agent. That’s why we invest in continued education, wellness and employee engagement activities constantly. We believe when companies put their employees first by caring about them as people they are better able to serve those who need our services most ~ you and your customers!

our support benefits

Customer Support Outsourcing Benefits

Build Customer Trust

Become the #1 trusted brand in your industry. No more unanswered questions from customers. Help customers in minutes, not hours or days.

Enjoy Savings

Sure you could hire in-house, but you’ll most likely pay at least twice the amount you could spend with us. On top of that, we’ll handle the hiring, onboarding, and quality assurance for every agent on your team.

Realize Brand-Safe Customer Service

In addition to saving time and money, outsourcing customer service to the PC Pro Team will give your customers another reason to fall in love with your brand. We provide knowledgeable agents who are trained to be specialists in your brand.

Scale Customer Experience

Your company won’t have to worry about recruiting thanks to the support of the PC Pro Team. We’ll help you facilitate your customer care so that it can scale efficiently and successfully.


Choose the plan that works best for you!

one support call


With this option, you will receive one customer support call.

6 call bundle


With this option, you will receive a 6-pack bundle of customer support calls.

What Our Customers Are Saying


“Our experience was great! PC Pro has been an essential part of our successful scaling strategy, and the overall growth of the world-class experience that we provide to our customers. We will never use any other team!”  -Bob B.


I would like to thank the PC Pro Team for an amazing experience. My tech was a true professional with great customer service skills. His ability to make me feel comfortable was exceptional (I am a Senior citizen who needs someone with a lot of patience). Thank you so much.”  -Mary Z.


I have nothing but good things to say about the PC Pro team. My tech was amazing at what she did, she even went to extra lengths to find the right person for the job! Thank you PC Pros, Keep up the good work!”  -Marco S.

Need Assistance? Contact Us Today!